Job Summary
As a Customer Service Representative (Telesales), who will be the first point of contact for customers, providing exceptional service while promoting and selling products and services over the phone. You will focus on maintaining customer satisfaction, identifying sales opportunities, and driving revenue growth through effective communication and relationship-building skills.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Inbound and Outbound Calls: Handle a high volume of inbound and outbound calls to existing and potential customers, providing accurate product information and resolving queries.
- Telesales: Promote and sell the company’s products/services to prospective and current customers, achieving individual sales targets.
- Customer Support: Address customer inquiries, resolve issues promptly, and provide tailored solutions to ensure customer satisfaction.
- Data Entry: Accurately log customer details, inquiries, and interactions into the CRM system.
- Cross-selling and Upselling: Identify opportunities to upsell or cross-sell additional products or services to existing customers.
- Order Processing: Assist customers in placing orders, processing transactions, and confirming delivery details.
- Follow-up: Follow up on customer calls where necessary to ensure complete resolution of inquiries.
- Customer Retention: Actively engage with customers to ensure long-term satisfaction, address concerns, and minimize churn rates.
- Sales Strategies: Collaborate with the sales team to implement effective sales strategies and improve conversion rates.
- Reporting: Provide regular reports on call activities, sales performance, and customer feedback to management.
Requirements:
- Experience with CRM Software: Familiarity with platforms such as Salesforce or HubSpot.
- Sales Certification: Any relevant certifications in sales or customer service.
Benefits:
- Competitive salary with potential for commissions and bonuses.
- Health, dental, and vision insurance (if applicable).
- Opportunities for professional development and career growth.
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