Customer Service Representative (Telesales)

Responsibilities:

• Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
• Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
• Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
• Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
• Undertake occasional tasks delegated by supervisors.

Requirements:

• Proficiency in English (fluent in spoken and written).
• Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
• Excellent communication skills, both verbal and written, to effectively engage with a diverse customer base.
• Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
• Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
• Prior experience in customer service or online services, with a proven track record of meeting or exceeding targets.
• Familiarity with the target audience and market to tailor interactions and solutions accordingly.
• Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
• Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
• Professional manners and strong communication skills to represent the company effectively.
• Access to a personal laptop for work-related tasks.
• Candidates must be willing to work in Abuja, Nigeria.