Job Summary
We are hiring a Customer Service Telesales Representative with proven sales experience and the ability to meet targets. Responsibilities include handling inbound/outbound calls, resolving inquiries, and upselling. Must be fluent in Hausa and Yoruba, have CRM proficiency, and own a personal laptop. Apply if you're driven by sales and customer satisf
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Initiate outbound calls or messages to clients as per distribution, fostering strong and positive relationships.
- Acquire comprehensive job knowledge to efficiently address customer queries, promptly resolving issues within specified timeframes to enhance customer satisfaction and retention.
- Collaborate with development engineers to troubleshoot customer issues and provide real-time technical support.
- Proactively identify, summarize, and verify potential issues through client feedback, facilitating resolution through relevant departments or suggesting effective solutions for business optimization.
- Undertake occasional tasks delegated by supervisors.
Requirements:
- Proficiency in English (Fluent in spoken and written).
- Fluency in Hausa, Yoruba, and Igbo is highly advantageous.
- Excellent verbal and written communication skills to effectively engage with a diverse customer base.
- Strong problem-solving abilities to efficiently address customer inquiries and resolve issues.
- Demonstrated empathy and patience to maintain positive customer interactions, even in challenging situations.
- Prior experience in customer service or online services, with a proven track record of meeting or exceeding targets.
- Familiarity with the target audience and market to tailor interactions and solutions accordingly.
- Knowledge of trading and investment concepts and platforms to effectively assist customers with their queries.
- Ability to adapt quickly to changes and follow company SOPs to ensure smooth operations.
- Professional manners and strong communication skills to represent the company effectively.
- The candidate should have a cheerful personality that creates a positive experience for customers.
- They must also possess strong sales skills, confidently persuading and influencing customers to make transactions.
- Candidates must be willing to work in Abuja, Nigeria.
Remuneration: NGN 100,000 - 140,000
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