Customer Service Representative

Responsibilities:

• Answer customer inquiries via phone, email, chat, and social media platforms, providing accurate and helpful information regarding our properties, availability, rates, and booking procedures.
• Assist guests with the booking process, ensuring a smooth and efficient experience.
• Address and resolve customer complaints or concerns promptly and professionally, escalating issues when necessary.
• Maintain and update customer records and booking information in our database.
• Process cancellations, refunds, and other post-booking requests in accordance with company policies.
• Collaborate with other team members (housekeeping, maintenance, property management) to ensure customer needs are met and properties are prepared for guest arrivals.
• Promote additional services, upgrades, and amenities to enhance guests’ experiences.
• Stay up-to-date with property availability, pricing, and promotions to provide accurate and timely information.

Requirements:

• Previous experience in customer service or hospitality (preferred, but not required).
• Excellent communication skills (verbal and written) with a friendly and professional demeanor.
• Strong problem-solving abilities and a customer-first attitude.
• Ability to multitask and handle high volumes of customer inquiries with efficiency and care.
• Familiarity with short-term rental platforms (e.g., Airbnb, VRBO, Booking.com) is a plus.
• Tech-savvy with the ability to learn new software and systems quickly.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexible schedule availability, including weekends and holidays.

Benefits:

• Competitive pay and benefits.
• Opportunities for growth and advancement within a dynamic and expanding company.
• A supportive, collaborative team environment.
• Employee discounts on rentals and services.
• A chance to be part of an exciting, customer-centric industry!