Facility Officer

Job title: Facility Officer
Job Type: Full Time
Location: Lagos
Industry: Facility Management

Job Summary
The incumbent is responsible for overseeing the day to day operations, maintenance, and management of the Estate’s physical premises, ranging from maintenance and appearance of the building, seeing to satisfaction of occupants and managing the vendors/contractors to lower cost for the company.
Job Responsibilities
• Assist to supervise the maintenance work and cleaning done at the facility.
• Inspect structure of building and determine if repairs are needed.
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies.
• Responding appropriately to emergencies and urgent issues as they arise.
• Assist to maintain general safety and security, monitor access, and maintain appearance and overall environment of the Company’s housing facilities.
• Assist to initiate and review maintenance plans and specifications to ensure requirements are met.
• Assist to supervise renovations and additions.
• Provides timely feedback to Head of Facilities regarding performance.
• Assist in overall grounds keeping.
• Ensure maintenance of an updated asset register.
• Ensuring the building meets environmental health and safety requirements.
• Coordinating and leading one or more teams to cover various areas of responsibility; supervising multi-disciplinary teams of staff including maintenance, grounds and custodial workers.
• Assist in procurement and contract management.
• Lease management.
• Facilitate training for custodial staff.

KPI
• Overall outlook of estate/facility (lightening, security, cleanliness etc.)
• Accurate record keeping of customer complaint and quick turnaround time (TAT) in responding to resident complaint/queries.
• Wastage reduction; timely feedback to HOP, Prompt repairs and replacement.
• Resident retention level.
• Good customer service/feedback.
• Asset maintenance.
• Cost reduction.
• Overall outlook of custodial staff.
• Administrative service.
• Inventory management.
• Timely and proper accountability and retirement of expenses made on behalf of the company.
• Maintaining professionalism at all levels, in relating with occupants.

Requirements
• BSC/HND in Estate Management .
• A background in Estate/Facility Management.
• 0-1 years working experience.
• Technically competent, with excellent problem solving, analytical, interpersonal, communication, IT and managerial skills.
• Must possess high level interpersonal skills and integrity.
• A good team player and possess the ability to affect a team positively.
• Good business sense and problem solving skills.
• A self-starter with excellent sales and negotiation skills.
• Must be able to work with minimum supervision.
• Must know when to use initiative, exercise judgment depending on the situation faced.
• Good numerical skills.