Customer Service Representative

Responsibilities:

• Respond to customer inquiries related to cryptocurrency transactions, gift card purchases, and digital payment processing.
• Resolve issues promptly, ensuring timely transaction processing and customer satisfaction.
• Provide accurate information on crypto market trends, gift card options, and payment processing.
• Investigate and resolve technical issues using internal resources and tools.
• Collaborate with internal teams (e.g., tech, compliance) to resolve complex customer concerns.
• Maintain accurate records of customer interactions using CRM software.
• Communicate resolution steps and follow-up with customers.

Requirements:

• 1-2 years of customer support experience in crypto, finance, or related industries.
• Strong understanding of cryptocurrency markets, blockchain technology, and digital payments.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong technical skills (e.g., CRM software, helpdesk tools).
• HND/BSc from a reputable institution.
• Customer-centric mindset, active listening, and empathy
• Effective communication and problem-solving
• Time management and organization
• Adaptability and flexibility
• Technical troubleshooting
• Cryptocurrency market knowledge
• Regulatory compliance awareness

Culture:

• Collaborative and dynamic work environment
• Professional development opportunities
• Recognition and rewards for outstanding performance
• Diverse and inclusive team.