Customer Service Representative

Responsibilities:

• Communication Handling: Receive and answer phone calls, emails, and other inquiries from customers, suppliers, and other stakeholders regarding agricultural products and export services. 
• Information Provision: Provide accurate and timely information to customers about product availability, order status, shipping details, and any other relevant inquiries.
• Order Processing: Assist customers in placing orders, processing transactions, and ensuring that all necessary documentation is complete for export procedures.
• Issue Resolution: Address customer concerns, complaints, or issues promptly and effectively. Work with internal teams to resolve problems related to orders, deliveries, and product quality.
• Product Knowledge: Develop and maintain a comprehensive understanding of the company’s agricultural products, export processes, and relevant industry regulations.
• Documentation: Assist in the preparation and processing of necessary documentation for export orders, including invoices, certificates, and shipping documents.
• Customer Relationship Management: Build and maintain positive relationships with customers through effective communication and proactive support. Help ensure customer satisfaction.
• Collaboration: Coordinate with logistics, sales, and other departments to ensure seamless communication and efficient resolution of customer queries. 

Requirements:

• Minimum academic qualification of Bachelor's degree
• At least 1 year of working experience