Customer Service Representative

Responsibilities:

• Handle customer inquiries, complaints, and order issues.
• Communicate with customers via phone, email, or online chat.
• Assist customers in completing purchases and answering product-related questions.
• Follow up on customer feedback to ensure problem resolution.
• Handle returns and exchanges in accordance with company policy.

Requirements:

• Proactive, responsible, and flexible in response to job changes.
• Able to work efficiently in a fast-paced environment and handle multiple tasks.
• Teamwork spirit, able to collaborate with colleagues to complete tasks together.
• Able to solve customer problems independently, patiently, and meticulously
• Good verbal and written communication skills, able to clearly express and solve customer problems

Benefits:

• Basic salary + sales commission: Provide a competitive basic salary and provide generous commissions based on sales performance.
• Health Insurance: Provide a comprehensive health insurance plan covering employees and family members.
• Annual leave benefits: Provide 25 days of paid annual leave each year, plus statutory holidays.
• Career Development: Provide comprehensive training and promotion opportunities to support employees' career development.
• Flexible working hours: Provide some remote working opportunities and flexible working arrangements.
• Employee benefits: Regular team building activities, employee discounts, etc.