Customer Service Representative
Thornkez Concerns and Resources Limited
Customer Service & Support
Easy Apply
New
1 week ago
Job Summary
We are hiring a Customer Service Representative to manage customer queries and complaints, process orders, make modifications, and escalate complaints across a number of communication channels.
- Minimum Qualification : HND
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Recognizing and resolving the customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support would be an added advantage.
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