Customer Service Representative

Responsibilities:

• Manage KYC processes and documentation.
• Resolve all issues related to new user accounts, profiles, and login details
• Act as an intermediary between Finance and Internal Control departments to ensure confirmation of deposits and the execution of buy/sell mandates
• Liaise with the Compliance department to resolve clients' complaints
• Maintain accurate records of all customer communications
• Communicate with prospective and existing clients via phone and email to provide information, address inquiries, and resolve complaints.
• Offer effective solutions to customer issues, including technical troubleshooting and billing inquiries.
• Build and maintain strong relationships with clients and colleagues to foster collaboration and satisfaction.
• Provide clear, step-by-step guidance to resolve technical problems in person or remotely.

Requirements:

• Minimum qualification of a Bachelor’s degree in numerical-related courses
• The candidate must possess excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Organizational and time-management skills.
• Proficiency in written and verbal communication
• High attention to detail and strong organizational skills
• Quick learning ability and strong problem-solving skills
• A strong customer focus
• Must be results-driven at all times
• Accuracy and attention to detail.
• Proven customer service experience in a stockbroking/finance firm is an added advantage.

Location: Lagos

Remuneration: NGN 180,000 – 250,000

Application Closing Date: 22nd January, 2025.