Customer Service Specialist

Responsibilities:

• Handle client inquiries, concerns, and feedback through various channels (phone, in-person)
• Schedule appointments with clients and manage their calendar
• Conduct regular check-ins and follow-ups with clients via phone or email to ensure their needs are met
• Send reminders and booking confirmations to clients
• Generate and send invoices to clients via mail
• Manage day-to-day office activities, including ensuring a smooth operation of the office
• Implement risk management strategies to minimize potential threats to the organization
• Take inventory of office supplies and order new stock as needed
• Provide regular reports on office operations, including daily, weekly, and monthly summaries
• Maintain accurate records and databases
• Create engaging content for all social media platforms
• Edit and post content on social media platforms, ensuring consistency
• Monitor and respond to client inquiries and comments on social media in a timely and professional manner
• Conduct regular social media analytics to track performance and adjust content strategy accordingly
• Stay up-to-date with the latest social media trends and best practices
• Perform other administrative tasks as required by the organization

Requirements:

• High school diploma or equivalent required
• Excellent communication, organizational, and problem-solving skills
• Proficiency in Microsoft Office Suite (Word, Excel, Google Docs)
• Strong attention to detail and ability to work accurately under tight deadlines
• Ability to work independently and as part of a team