New
1 week ago
Customer Service Specialist
CIAPP Ventures
Community & Social Services
Retail, Fashion & FMCG
NGN
75,000 - 150,000
Easy Apply
Job Summary
Customer Service Specialist is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics, and maintaining expert knowledge about company products.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 4 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Providing introductory information to prospective and new customers
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
- Letting patrons know about additional products or services that might benefit them
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns, when necessary
- Troubleshooting common issues with products or services
- Working with a team of CSRs and other departments to find appropriate solutions to problems
Requirements:
- At least 4 years of experience
- HND/BSc. in any field of study
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