Customer Service Supervisor

Responsibilities:

• Plan, coordinate, and assign daily workload to the customer service team
• Supervise the team in providing excellent and outstanding services to customers.
• Ensure the team addresses customer inquiries and concerns promptly and professionally.
• Assist in resolving employee concerns and developing a customer-focused environment.
• Organize job training for the team to meet departmental objectives.
• Coordinates the team in accordance with company policies and procedures
• Resolve escalated and complex customer issues on time.
• Deliver world-class services to ensure customer satisfaction.
• Anticipate customer needs and deliver timely responses to meet their expectations.
• Identify and resolve problems that affect customer service quality and efficiency.
• Analyze appropriate client statistics and compile accurate reports
• Keep ahead of industry developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Coordinates a seamless interface between the Laboratory, business development teams and the healthcare consultants

Requirements:

• 4 years experience
• Degree from a reputable institution
• Excellent communication skills
• Good people management