New
5 days ago
Customer Service Supervisor
Media Sales 360 LTD
Customer Service & Support
Advertising, Media & Communications
NGN
600,000 - 900,000
Easy Apply
Job Summary
We seek to hire an exceptional Customer Service Supervisor to help supervise and manage the customer service team to ensure efficient handling of customer inquiries, complaints, and feedback.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Supervise and manage the customer service team to ensure efficient handling of customer inquiries, complaints, and feedback.
- Maintain customer relationships and improve customer satisfaction and loyalty.
- Monitor customer service indicators, optimize service processes, and improve service quality.
- Train and guide the customer service representatives
Requirements:
- Bachelor degree or above, marketing, business management, or related majors.
- More than 1 year of experience in customer service or related management positions, experience in multinational companies or overseas markets preferred.
- Proficient in using customer service management systems, team management, and data analysis capabilities.
- Possess excellent communication and problem-solving skills.
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