Customer Service/Sales Representative
Alabamart
Customer Service & Support
Job Summary
The Customer Service Representative ensures a smooth customer experience and increased sales revenue. A great candidate should have a deep understanding of e-commerce platforms and technology, strong interpersonal skills, and a knack for problem-solving. They should be able to optimize sales and maintain customer satisfaction.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Provide excellent customer service through various channels, including phone, email, and chat.
- Efficiently handle customer inquiries, complaints, and returns.
- Process orders accurately and timely.
- Upsell and cross-sell products to maximize sales.
- Maintain a positive and professional demeanor at all times.
- Stay updated on product knowledge and company policies.
Requirements:
- Strong interpersonal and communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to work independently and as part of a team.
- Proficient in computer systems and software.
- Previous experience in customer service or sales is preferred.
Benefits:
- Competitive salary and benefits package.
- Opportunities for growth and advancement.
- Supportive and collaborative work environment.
About Alabamart
Alabamart is a leading e-commerce platform in Nigeria, dedicated to providing a seamless shopping experience to its customers. With a mission to transform the retail landscape in Nigeria, Alabamart offers a diverse range of products, from electronics and fashion to groceries and home appliances. As an employee, you'll be part of a dynamic and innovative team that values creativity, collaboration, and growth.
Working at Alabamart means being at the forefront of technological advancements in the retail sector. The company fosters a culture of continuous learning and development, offering ample opportunities for professional growth and career advancement. Employees enjoy a supportive and inclusive work environment where ideas are encouraged and innovation is rewarded.
Alabamart is committed to the well-being of its employees, providing competitive salaries, comprehensive benefits, and flexible working arrangements. The company also emphasizes work-life balance, ensuring that employees can thrive both personally and professionally.
Join Alabamart and be part of a company that not only prioritizes customer satisfaction but also values the growth and success of its team members. Embark on a rewarding career with Alabamart, where your contributions will make a significant impact on the future of e-commerce in Nigeria.
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