Customer Service/Support Representative

Responsibilities:

• Guide customers through product selection, swapping options, repair services, and provide information on product features, pricing, promotions, and swap eligibility.
• Recommend additional products or upgrades, and inform customers of promotions, new arrivals, and relevant accessories.
• Assist customers with placing orders, swap requests, repair bookings, and processing exchanges or returns.
• Explain the swap process, facilitate smooth swap transactions, and ensure device condition checks, and trade-in values.
• Coordinate repair services for customers, provide repair status updates, and ensure timely resolution.
• Handle customer complaints, troubleshoot issues, and resolve swap/repair-related questions with patience and empathy physically or online via social media.
• Perform daily stock counts, verify inventory records, and report discrepancies.
• Record customer interactions, track common issues, and prepare daily reports.
• Collect customer feedback, report recurring issues, and suggest service improvements.
• Work closely with team members and departments to ensure smooth order, swap, and repair processing.
• Stay updated on new products, swapping/repair policies, and company promotions.
• Attend to social media inquiries, and respond promptly to messages, comments, and reviews.

Requirements:

• 1 year experience
• Minimum of OND