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Customer Success Executive
CDLP HUB LTD
Customer Service & Support
IT & Telecoms
NGN
150,000 - 250,000
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Job Summary
We are looking for a dedicated Customer Success Executive to join our team. The role involves building strong relationships with clients, ensuring their satisfaction, and helping them achieve success with our products. The ideal candidate will have excellent communication skills, a proactive approach, and the ability to address customers needs.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Key Responsibilities:
- Ensure smooth onboarding of new customers by guiding them through the setup process and training them on how to use the product effectively.
- Respond to customer inquiries via phone, email, and chat.
- Resolve customer complaints efficiently.
- Maintain accurate records of customer interactions.
- Provide accurate product or service information.
- Follow up to ensure customer satisfaction.
Qualifications:
- Bachelor’s degree or equivalent experience.
- Strong communication and interpersonal skills.
- Proven experience with client retention and relationship management.
- Familiarity with CRM software is an advantage.
- Problem-solving and conflict-resolution skills.
If you’re passionate about building lasting relationships with customers and ensuring their success while driving customer satisfaction, we’d love to hear from you. Apply now!
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