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Customer Success Officer
Offpista ltd
Customer Service & Support
Advertising, Media & Communications
Confidential
Easy Apply
Job Summary
The job involves replying to customer support queries via email, live chat, and social media channels and manage team and customer support strategy. All communication is done in English. A critical part of the job is maintaining high levels (95%
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Answer customers’ questions through multiple channels
- Educate customers on how to use products and assist them in troubleshooting issues
- Help clients select the appropriate product and walk them through the checkout process
- Actively control customers’ experience by aiming to exceed their expectations
- Treat each customer with respect & professionalism
- Proactively look for solutions to problems & propose improvements
- Continue to develop personally to improve work skills & add extra value to the team
- Manage the team and strategy to improve user satisfaction.
Requirements:
- 2 years of Customer Support experience
- High English level and mother tongue.
- Ability to solve technical issues with customers.
- Experience with Zendesk or Intercom
Advantage:
- Worked at a software solution company.
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