Or your alerts
J

Customer Success Representative – LifeBank

Jobspaddy

Customer Service & Support

NGN Confidential
2 months ago
  • Minimum Qualification :

Job Description/Requirements

Responsibilities
  • Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers
  • Ensure Retention of all assigned Active customers
  • Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers
  • Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders
  • Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;
  • Stay informed about the activities of health services in assigned particular area.
  • Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.
  • Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.
  • Establish, develop and maintain positive business and Active customer relationships
  • Reporting, tracking and Resolution of Active Customers issues
  • Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory
  • Perform other duties as assigned
  • Ensure all assigned KPIs are achieved.
  • Requirements

  • Interested candidates should possess a B.Sc Degree / HND
  • 1-2 years of Key account and Customer Experience management experience
  • 1-2 years of experience in direct sales in the Pharma and healthcare industry
  • Experience in the medical or Pharma industry is a plus.
  • Skills and Abilities:

  • Good organizational skills and results driven
  • Highly Self motivated
  • Highly analytical with a drive for numbers
  • High level of professionalism
  • Excellent selling, communication and negotiation skills.
  • Good written and verbal communication skills
  • High proficiency in MS Office Suite
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
  • Personal Attributes:

  • Have a deep desire to work in the startup industry
  • Sociable and friendly
  • Confident and pleasant
  • Loves a challenge
  • Work Environment:

  • field visits to Clients sites
  • Will be required to write proposals and reports
  • Will be required to work overtime, on weekends and travel if necessary
  • Reporting Structure:

  • Will report to the Customer Success Manager.
  • Benefits

    Accompanied by the fact that we provide services that help save lives, we also ensure that our employees are well taken care of. The following benefits are available for all LifeBank employees.

  • Health Insurance
  • Focused caring team members.
  • Accelerated growth.
  • Salary: 

  • The salary for Port Harcourt and Ibadan isN100,000 gross while Plateau – N80,000 gross.
  • Important Safety Tips

    • Do not make any payment without confirming with the Jobberman Customer Support Team.
    • If you think this advert is not genuine, please report it via the Report Job link below.
    Report Job

    Share Job Post

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    2 years ago

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    2 years ago

    Lorem ipsum dolor (Location) Lorem ipsum NGN Confidential

    Job Function : Lorem ipsum

    2 years ago

    Stay Updated

    Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

    We care about the protection of your data. Read our privacy policy.

    This action will pause all job alerts. Are you sure?

    Cancel Proceed
    Report Job
    Please fill out the form below and let us know more.
    Share Job Via Sms

    Preview CV