Customer Success Specialist
Kasar Stays
Customer Service & Support
Job Summary
Kasar Stays is the number one provider of serviced apartments in Kent, England (United Kingdom). As the leader in our field, we set the standards for excellence in our locale, and we are currently seeking to bring in new bold and bright team members to join our efforts. We have exciting new opportunities for a number of high-performing and experienced customer success specialists to join our team. If you are a forward-thinking and agile team player, a sales ace, goal-oriented and high-achiever, looking to make your mark in the UK serviced accommodation hospitality industry, this is the role for you. If you are passionate about sales, and a proven deal closer, come and join us now! The role includes the full life cycle of bookings sales and processing and you would be the first point of call for bookings and reservations inquiries.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
- First point of call for all bookings and reservations inquiries.
- Ensure that you capture sales by effectively progressing your inquiries into confirmed reservations.
- Provide appropriate options to inquiring customers by understanding their requirements
- Empathize with customers' needs and steer them towards our available properties to encourage them to make good bookings with us.
- Help their colleagues to achieve collective success by surpassing all targets while using their initiative to look beyond and strive to achieve
Requirements:
- Minimum of 5 years of hospitality reservations experience either in a hotel setting or serviced apartments (serviced accommodation).
- Bachelor's degree, degree in travel and tourism, hospitality, or real estate industry will be preferred.
- Excellent working knowledge of OTA platforms such as Airbnb, Booking.com, Expedia, and TripAdvisor.
- Sound knowledge of the function and working of a channel manager.
- Ability to suggest and plan itineraries for customers.
- Excellent record keeping and excellent ability to follow processes correctly.
- Strong experience working with Property Management Software and payment processing software.
- Demonstrable experience in addressing customer queries, responding to reviews, and challenging negative OTA reviews.
- Knowledge of creating and updating listings is highly desirable.
- Excellent Telephone manners and very good spoken and written English.
- Experience working in a team and use of collaboration tools such as SharePoint, Teams, and Microsoft Office
- We really want people who love hospitality and love sales and love working in a team
- Our ideal candidates will also be customer-service rock stars, with the perfect balance of soft and hard skills that can effectively
- The successful candidate must be ready to start immediately, with the appropriate tools and equipment (fast and stable internet connection, laptop, headset and private workspace).
- Top-level candidates will have strong experience in report writing for management using appropriate tools, team leadership and leading
- team meetings
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