Immediate Start
New
4 days ago
Customer Service Representative
Gross Assets and Properties Limited
Customer Service & Support
Easy Apply
Job Summary
We are seeking a Customer Support Representative to provide top-notch assistance to clients, handle inquiries, and ensure a seamless customer experience. The ideal candidate will be responsible for client engagement, scheduling viewings, and supporting sales processes.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Manage inbound and outbound client communication via calls, emails, and social media.
- Assist customers with property listings, pricing, and purchasing/rental processes.
- Coordinate and schedule property viewings with potential buyers and tenants.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Provide administrative support to the sales and marketing teams.
- Follow up with clients to ensure satisfaction and build long-term relationships.
Requirements:
- Minimum of a HND in business, real estate, or a related field is a plus.
- 2+ years of experience in customer service, preferably in real estate.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency in Microsoft Office and CRM software.
- Strong ability to multitask and handle high-pressure situations.
- Knowledge of the Lagos real estate market is an advantage.
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