Customer Support
Main Service Logistics
Customer Service & Support
Shipping & Logistics
NGN
75,000 - 150,000
Easy Apply
New
3 days ago
Job Summary
We are seeking a Customer Support to assist customers with technical issues related to our products and services. The ideal candidate will have several years of experience in a Customer Support role and reside close to Amuwo Odofin.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- Address customer questions and concerns related to logistics services via phone, email, or chat promptly.
- Help customers understand and utilize our logistics solutions, including tracking shipments and managing deliveries.
- Analyze and troubleshoot service-related problems, coordinating with other teams to implement solutions.
- Collect and report customer feedback on our logistics services to improve operations and customer experience.
- Provide guidance and support to junior customer service representatives to ensure high-quality customer support.
Requirements:
- Several years of experience in customer support, preferably within the logistics or supply chain industry.
- Familiarity with help desk software and logistics management systems.
- Excellent verbal and written communication skills to interact effectively with customers.
- Demonstrated ability to analyze issues and provide effective solutions in a fast-paced environment.
- Must be computer literate and reside close to the company for timely assistance.
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