Immediate Start
1 month ago
Customer Support Agent
Pelican Staffing Solutions Limited
Customer Service & Support
Entertainment, Events & Sport
NGN
75,000 - 150,000
Easy Apply
Job Summary
We are seeking friendly and professional Customer Support Agents to assist customers with inquiries and issues related to our online platform. The ideal candidates will have excellent communication skills and a passion for providing exceptional customer service. As a Customer Support Agent, you must have a cognate gaming experience
- Minimum Qualification : OND
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Assist customers with account-related issues, including registration, deposits, withdrawals, and account verification.
- Provide information about our sports betting and casino products, promotions, and policies.
- Resolve customer complaints and escalate complex issues to the appropriate department for resolution.
- Troubleshoot technical problems and guide customers through troubleshooting steps.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Document customer interactions and transactions accurately in the CRM system.
- Stay updated on industry trends, product updates, and regulatory changes affecting the Nigerian market.
- Collaborate with other team members to improve processes and enhance the overall customer experience Adhere to company policies, procedures, and quality standards at all times.
Requirements:
- 2 years experience
- Minimum of OND
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