Customer Support Intern - NYSC

Responsibilities:

• Respond to customer inquiries and support requests via email, phone, and chat.
• Track, manage, and resolve support tickets in a timely and efficient manner.
• Collaborate with the technical team to escalate and troubleshoot complex issues.
• Maintain and update support documentation and FAQs.
• Provide excellent customer service to ensure a positive user experience.
• Assist in the onboarding of agents, parents, and educational institutions.
• Conduct demo sessions to showcase our products and services to existing and potential clients.
• Collaborate with the sales and customer support teams to ensure seamless integration of new clients.
• Support the sales team in managing client relationships and following up.
• Provide feedback from clients to help improve our products and services.

Requirements:

• Currently serving as a corp member.
• Must have a functioning laptop
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Previous experience in customer support is a plus, but not required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, cross-functional environment.
• Proactive and self-motivated with a keen interest in sales and customer service.
• Previous experience in sales or customer support is a plus, but not required.
• Applicant must reside within Wuse /Jahi axis

Benefits:

• Gain hands-on experience in a supportive and collaborative environment.
• Develop valuable skills in customer support, sales, and cross-functional teamwork.
• Opportunity to make a meaningful impact in the education technology sector.
• Competitive stipend and potential for future career opportunities within the company.