New
4 days ago
Customer Support Lead
The Anakin Dynasty Limited
Management & Business Development
Shipping & Logistics
NGN
150,000 - 250,000
Easy Apply
Job Summary
This role ensures customer service excellence and service recovery. The Support Lead is the first escalation point for delivery delays, app issues, or rider complaints. They must be empathetic, responsive, and proactive. The role requires high emotional intelligence, communication skills, and the ability to troubleshoot under pressure. They also gather feedback for platform improvements and collaborate with IT and operations to close support loops.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Monitor and respond to support tickets, messages, and complaints
- Train and supervise front desk or support staff
- Analyze recurring complaints and escalate critical cases
- Coordinate with dispatch and IT to resolve order tracking or app issues
- Maintain customer interaction logs and generate service reports
Requirements:
- A minimum of 2 years of experience
- BSc. Degree in a relevant course of study
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