New
4 days ago
Customer Support Manager
Trionlife wellness international
Customer Service & Support
Healthcare
NGN
75,000 - 150,000
Easy Apply
Skills Required
Effective communication skillJob Summary
We are looking for a Customer Support Manager to lead and manage the customer service team. Ensure exceptional service, resolve customer issues efficiently, and enhance customer satisfaction. Strong leadership, communication, and problem-solving skills are essential. Experience in managing customer support teams is required.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
Responsibilities:
- Lead, train, and manage the customer support team to ensure high-quality service.
- Develop and implement customer support strategies and policies.
- Resolve customer issues and complaints in a timely and professional manner.
- Monitor customer feedback and identify areas for improvement.
- Collaborate with other departments to ensure customer needs are met.
- Track performance metrics and set team goals to enhance service delivery.
- Manage customer support software and tools to streamline operations.
- Ensure compliance with company policies and regulatory requirements.
Requirements:
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 4 years of experience in customer support, with at least 1 year in a managerial role.
- Proven leadership and team management experience.
- Strong communication, problem-solving, and organizational skills.
- Proficiency in customer support tools and CRM systems.
- Ability to handle high-pressure situations and manage multiple tasks.
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