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Job Summary

As a Customer Support Specialist, you will provide excellent support services to the company's customers, solve various problems they encounter during the shopping process, and provide after-sales service.

  • Minimum Qualification : High School (S.S.C.E)
  • Experience Level : Entry level
  • Experience Length : 1 year
  • Working Hours : Full Time

Job Description/Requirements

Responsibilities:

  • Communicate with customers via phone, email, and online chat platforms to handle their questions and feedback.
  • Solve customer issues regarding orders, payments, returns, and exchanges.
  • Provide customers with accurate product information and purchase recommendations.
  • Track customer complaints and feedback to ensure that issues are resolved promptly.
  • Assist the team to improve customer support processes and increase customer satisfaction.


Requirements:

  • Good communication skills and customer service awareness.
  • Able to withstand pressure and work in a fast-changing environment.
  • Be patient and willing to solve customer problems, and have a team spirit.


Benefits:

  • Competitive salary.
  • Flexible work arrangements.
  • Complete welfare system (such as medical insurance, transportation subsidies, etc.).
  • Career development opportunities and training support.

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