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Job Summary
As a Customer Support Specialist, you will provide excellent support services to the company's customers, solve various problems they encounter during the shopping process, and provide after-sales service.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Communicate with customers via phone, email, and online chat platforms to handle their questions and feedback.
- Solve customer issues regarding orders, payments, returns, and exchanges.
- Provide customers with accurate product information and purchase recommendations.
- Track customer complaints and feedback to ensure that issues are resolved promptly.
- Assist the team to improve customer support processes and increase customer satisfaction.
Requirements:
- Good communication skills and customer service awareness.
- Able to withstand pressure and work in a fast-changing environment.
- Be patient and willing to solve customer problems, and have a team spirit.
Benefits:
- Competitive salary.
- Flexible work arrangements.
- Complete welfare system (such as medical insurance, transportation subsidies, etc.).
- Career development opportunities and training support.
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