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Job Summary
The ideal candidate will provide high-quality customer service via phone, email and online chat
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Provide high-quality customer service via phone, email, and online chat
- Record customer issues and coordinate solutions with the technical team
- Write FAQs and customer support guides
- Provide product training to help customers familiarize themselves with the SCADA system
Requirements:
- 1+ years of customer service or technical support experience
- Excellent communication and problem-solving skills
- Ability to work under pressure and maintain a good attitude
- Those with basic knowledge of IT or software are preferred
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