Customer Service Representative

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues by providing accurate information and solutions.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Process orders, returns, and exchanges while ensuring accuracy and efficiency.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Document customer interactions, transactions, and feedback for record-keeping and improvement purposes.
• Stay updated on company products, services, and policies to provide informed assistance.
• Follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service received.
• Identify opportunities to enhance customer experience and suggest improvements to management.
• Meet or exceed key performance metrics, including response times and customer satisfaction scores.

Requirements:

• Bachelor's degree in Business Administration, Communications, or a related field (preferred).
• Previous experience in customer service, call center, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• High level of patience, empathy, and active listening skills.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to work independently and in a team-oriented environment.
• Willingness to work flexible hours, including weekends and holidays, if required.