Digital Sales / Customer Experience Executive at AugustSecrets Limited

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• Company:
• Location: Nigeria
• State:
• Job type: Full-Time
• Job category:
  
  

AugustSecrets Limited is a multi-award-winning indigenous manufacturer of healthy natural baby cereals in Africa.

We Are Recruiting To Fill The Position Below

Job Title: Digital Sales / Customer Experience Executive

Location: Ikorodu, Lagos

Employment Type: Contract

Job Description

• We are looking for a Digital Sales / Customer Experience Executive who will be responsible for driving sales online while also attending to customer’s inquiries, complaints, and feedback.
  
  

Responsibilities

• Engage with customers, and prospects and sell the company’s products on all designated digital marketing channels.
• Upsell or cross-sell additional products to maximize sales opportunities and meet sales targets.
• Identify and prospect new leads, nurture existing leads, and convert them into customers through effective communication and relationship-building techniques.
• Collaborate with the marketing team to develop targeted sales campaigns and promotional offers to meet sales targets and objectives.
• Build and maintain strong relationships with customers by providing excellent customer service, addressing inquiries and concerns, and proactively following up on sales leads and opportunities.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business and handling of returns or exchanges in accordance with company policies.
• Leverage customer feedback and insights to identify areas for improvement and make recommendations for enhancing the customer experience.
• Receive details of invoiced orders, and ensure customers receive their orders by liaising with the logistics company.
• Notifying the sales team of OOS-related customer complaints.
• Prepare and present periodic reports to the Sales Operations Manager.
  
  

Qualifications

• First Degree in Marketing, Business Administration, Communications, or a related field.
• Must possess at least 2 years cumulative experience in Sales and Customer Service.
• Proficient knowledge of MS Office.
• Excellent Selling, Communication and Customer Service skills.
• Experience in recordkeeping and managing sales documents.
• Able to work comfortably in a fast-paced environment.
• Proximity to Ilupeju is a must.
  
  

Salary

N80,000 – N100,000 / Month.

Benefits

• Performance bonus
• HMO
• 13th Month Salary
• On target earnings
  
  

Application Closing Date

29th November, 2024.

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