Director, Account Management-R-213601

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title And Summary

Director, Account Management

Title And Summary:

Manager - Account Management, Financial Institutions

The Manager - Account Management, Financial Institutions is a key role in the West African market & our Sales Organization as we continue to build on our market strategy. In this role you will be responsible for our overall relationship with our key customers, setting sales strategies in line with market strategy, and achieving sales goals that drive market share, volume, and revenue growth. You will lead and manage existing customer relationships and work with internal stakeholders to identify opportunities and customer needs.

Your Role:

▪ Primary responsibility for managing the relationship at the assigned accounts and strengthen customer engagement at all levels

▪ Lead and build business development strategy for each assigned account with full responsibility of the profitability

▪ Engage with Mastercard cross functional teams to design and execute tactical plans to execute the customer strategy and bring relevant business best practices

▪ Leverage all Mastercard brand, sponsorship properties, products, and technological payment solution to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value

▪ Grow Mastercard share within the assigned accounts

▪ Uncover business opportunities and work with Mastercard cross functional team to assess new concepts and ideas of new products that support the market strategy

Responsibilities:

The job holder will carry out responsibilities detailed below in the assigned location within West Africa markets:

▪ Develop sales pipeline leveraging all available resources in coordination with the product development and account management teams

▪ Work with Customer Account Managers and Country Managers to identify opportunities to sell new products to existing customers

▪ Participate in high-level, interactive conversations with key decision makers around new or emerging product opportunities

▪ Analyze customers’ existing business through profitability modelling, financial forecasting and competitive analysis and recommend opportunities for revenue growth

▪ Develop long-term growth strategies to optimize mutual profitability across debit and credit business lines

▪ Work with virtual team of MC subject matter experts to strategically articulate value propositions to close new business opportunities

▪ Develop financial modelling and business cases for identified opportunities

▪ Execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing

▪ Be the responsible “face of MasterCard” to the prospect/customer through high level interactions with key stakeholders such as senior bank executives, country regulatory contacts, representatives of marketing and card vendors as well as third party processing companies.

All About You:

▪ Comprehensive experience executing and managing sales strategies for medium-large-sized accounts in customer/sales roles

▪ Commercially focused (revenue management and P&L experience), strong solution selling & negotiation skills with sound financial background

▪ Solid payments industry experience and knowledge of Mastercard's core products and services is an advantage

▪ Superior interpersonal, communications and especially sales skills

▪ Self-starter, independent operator and highly proactive

▪ Experience in identifying strategic opportunities and of managing multiple stakeholder projects

▪ Bachelor's degree required

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

R-213601