E-commerce Back-end Operations Manager

Responsibilities:

• Act as an Administrator to the eCommerce platform of the company.
• Signup and onboard new Merchants and review/maintain existing Merchants on the eCommerce platform.
• Onboard new Products and review/maintain existing Products on the eCommerce platform.
• Maintain organized documentation of all back-office processes and activities.
• Ensure effective management of inventory for all merchants and products.
• Ensure effective order processing, returns and refunds management for merchants and customers.
• Oversee daily product sales and ensure accurate transaction reconciliation.
• Resolve escalated complaints of customers/merchants.
• Generate and distribute all required Daily, Weekly and Monthly reporting of the eCommerce operations.
• Contribute to product development strategy, generating product requirements, and determining specifications.
• Test new and existing digital features and provide feedback to the development team and management.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, or related fields.
• 3 to 8 years’ experience in eCommerce Back-office, Sales, Marketing
• Proficiency in the use of Microsoft Office Suite.
• Mandatory experience in the eCommerce business area.
• Strong understanding of Sales and Marketing principles and strategies.
• Strong understanding of System Processes and Systems Operations.
• Strong ethical standards and transparency.
• Critical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Great personal interaction skills and persuasion/influencing skills

Location: Lekki 

Remuneration: NGN 180,000 - 350,000 Monthly