E-commerce Back-end Operations Manager
Work in Nigeria Recruitment Agency
Admin & Office
Job Summary
The E-commerce Back-end Operations Manager will oversee and manage all back-end operations related to the e-commerce platform. This includes ensuring the smooth functioning of product management, inventory systems, order processing, fulfillment, and integration of various systems. The role requires strategic thinking, problem-solving skills.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Act as an Administrator to the eCommerce platform of the company.
- Signup and onboard new Merchants and review/maintain existing Merchants on the eCommerce platform.
- Onboard new Products and review/maintain existing Products on the eCommerce platform.
- Maintain organized documentation of all back-office processes and activities.
- Ensure effective management of inventory for all merchants and products.
- Ensure effective order processing, returns and refunds management for merchants and customers.
- Oversee daily product sales and ensure accurate transaction reconciliation.
- Resolve escalated complaints of customers/merchants.
- Generate and distribute all required Daily, Weekly and Monthly reporting of the eCommerce operations.
- Contribute to product development strategy, generating product requirements, and determining specifications.
- Test new and existing digital features and provide feedback to the development team and management.
Requirements:
- Bachelor’s degree in Marketing, Business Administration, or related fields.
- 3 to 8 years’ experience in eCommerce Back-office, Sales, Marketing
- Proficiency in the use of Microsoft Office Suite.
- Mandatory experience in the eCommerce business area.
- Strong understanding of Sales and Marketing principles and strategies.
- Strong understanding of System Processes and Systems Operations.
- Strong ethical standards and transparency.
- Critical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Great personal interaction skills and persuasion/influencing skills
Location: Lekki
Remuneration: NGN 180,000 - 350,000 Monthly
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