New
2 weeks ago

E-commerce Back-end Operations Manager

Work in Nigeria Recruitment Agency

Admin & Office

IT & Telecoms NGN 150,000 - 250,000
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Job Summary

The E-commerce Back-end Operations Manager will oversee and manage all back-end operations related to the e-commerce platform. This includes ensuring the smooth functioning of product management, inventory systems, order processing, fulfillment, and integration of various systems. The role requires strategic thinking, problem-solving skills.

  • Minimum Qualification : Degree
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Act as an Administrator to the eCommerce platform of the company.
  • Signup and onboard new Merchants and review/maintain existing Merchants on the eCommerce platform.
  • Onboard new Products and review/maintain existing Products on the eCommerce platform.
  • Maintain organized documentation of all back-office processes and activities.
  • Ensure effective management of inventory for all merchants and products.
  • Ensure effective order processing, returns and refunds management for merchants and customers.
  • Oversee daily product sales and ensure accurate transaction reconciliation.
  • Resolve escalated complaints of customers/merchants.
  • Generate and distribute all required Daily, Weekly and Monthly reporting of the eCommerce operations.
  • Contribute to product development strategy, generating product requirements, and determining specifications.
  • Test new and existing digital features and provide feedback to the development team and management.


Requirements:

  • Bachelor’s degree in Marketing, Business Administration, or related fields.
  • 3 to 8 years’ experience in eCommerce Back-office, Sales, Marketing
  • Proficiency in the use of Microsoft Office Suite.
  • Mandatory experience in the eCommerce business area.
  • Strong understanding of Sales and Marketing principles and strategies.
  • Strong understanding of System Processes and Systems Operations.
  • Strong ethical standards and transparency.
  • Critical thinking and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Great personal interaction skills and persuasion/influencing skills


Location: Lekki 

Remuneration: NGN 180,000 - 350,000 Monthly 

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