E-commerce Customer Service Representative

Job Title: E-commerce Customer Service Representative

Location: Lekki

Job Summary:

We're seeking a friendly and efficient E-commerce Customer Service Representative with experience to provide exceptional support to our online customers, resolving issues and ensuring a positive shopping experience.

Key Responsibilities:

1. Customer Inquiry Management: Respond to customer inquiries via phone, email, chat, and social media and resolve customer complaints and concerns promptly

2. Order Management: Assist with order tracking, cancellations, modifications and Process returns and exchanges

3. Product Information: Provide accurate product information and recommendations and address product-related inquiries 

4. Issue Resolution: Troubleshoot and resolve technical issues and escalate complex issues to senior teams

5. Customer Retention: Foster customer loyalty through excellent service and offer personalized solutions and promotions

Requirements:

1. 3 + year of customer service experience (e-commerce and retail preferred)

2. Excellent communication, problem-solving, and analytical skills

3. Familiarity with e-commerce platforms and CRM software

4. Ability to work in a fast-paced environment

5. Bachelor's degree in business, Marketing, or related field

Desirable Skills:

1. Knowledge of online payment and shipping processes

3. Social media management skills

What We Offer:

1. Competitive salary and benefits package

2. Opportunities for professional growth and development

3. Dynamic and supportive work environment

How to Apply:

• Qualified candidates should submit their CV to hr@mophethgroup.com with "E-commerce Customer Service Representative" as the email subject.