Immediate Start
New
4 days ago
Job Summary
We are looking for a dedicated E-commerce and mobile app operation manager to support our online store and mobile application operations. This role involves managing product listings, ensuring seamless app performance, ,assisting customers, analysing user behaviour and coordinating with marketing and development teams to optimize user experience.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
E-Commerce Management:
- Manage and update product listings, descriptions, and pricing on the online store.
- Ensure product availability, accuracy, and categorization for seamless shopping experiences.
Mobile App Management:
- Maintain and update mobile app content, images, and product details.
- Monitor app functionality and coordinate with developers to fix issues.
Customer Support & Troubleshooting:
- Respond to customer inquiries and resolve issues via chat, email, or phone.
- Address complaints, process refunds, and ensure a positive shopping experience.
Collaboration & Reporting:
- Work with developers, designers, and marketing teams to enhance the website and mobile app.
- Track key performance metrics and generate reports to improve operational efficiency.
Requirements:
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
- Proven experience in e-commerce operations, online store management, or digital retail.
- Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.).
- Understanding of SEO, digital marketing, and user experience optimization.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent communication skills and customer service mindset.
- Ability to work collaboratively with developers, designers, and marketers.
- Strong analytical skills to track e-commerce performance and identify areas for improvement.
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