Electronic Banking Officer

Responsibilities:

• Perform quality and control reviews on all Electronic Banking Systems and processes.
  
• Contact vendor support to resolve any online banking or bill payment issues.
• Liaise with the bank reconciliation team to ensure reconciled funds are transferred to the appropriate account.
• Maintain and monitor the settlement account and the balances.
• Assist customers in the online banking enrollment process and setup of pending applications.
• Pass all relevant maintenance fees on channels and products utilized.
• Compliance, awareness, and understanding of the regulatory framework, and requirements related to data protection, AML, electronic payments etc.
• Perform reconciliation for the bank and provide necessary reports to the management.
• Ensure the provision of ongoing training and development to all employees.
• Assist staff and customers with Internet Banking, Bill Pay, and Telebanking questions and problems.
• Develop and maintain business relations with NIBBS, unified payments, Interswitch, and settlement banks.
• Carry out any other task as required from time to time.

Requirements:

• Bachelor’s degree in Banking & Finance, Information Technology or a related field.
• Minimum of 3 years’ experience in E-Business operation in a reputable financial institution.
• Certification in Digital Banking and cybersecurity would be an added advantage.
• Strong network/infrastructure knowledge.
• Attention to detail, customer- centric, team player,      and problem solving skills
• Have advanced technical knowledge of electronic products such as ATMs, POS, Cards, Mobile Banking Apps, Web Solutions, Internet banking etc.