Examination Service Officer Erbil

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose

To administer the IELTS test in Iraq in accordance with the IELTS Administration and Professional Support Network (PSN) manuals, and to work on planning and implementing approaches for future growth of IELTS candidature in Iraq to meet or exceed planned targets. Additionally, this role will also involve supporting school exams and professional exams.

Main Accountabilities

IELTS on Paper and IELTS on Computer test delivery and Schools exam /Administration

• Deliver a range of pre, during and post-test administrative service as per the Examining Boards and British Council standards and regulations. This includes, but not limited:
• registration systems
• venue staff systems
• financial systems
• logistical preparation
• managing and updating communication channels
• confidential material management and certification.
• Carry out full examination venue management duties and responsibilities in line with the Examining Boards and British Council standards and regulations.
• Work in line with the requirements of GNOME (i.e., the administration of BOSS, ORS2).
• Deal with specialized enquiries about exams when required.
• Arrange exams venues in line with QCA policy and standards as well as in line with the branding policy
• Support the examinations team with all examination related duties as and when required.
  
  

Risk and Compliance

• Ensure test administration is carried out in compliance with relevant examining board regulations, guidelines, and standards as well as with British Council’s QCA and Protect policy and standards
• Arrange exam venues and logistics in accordance with Exam Board regulations/Quality and Compliance Assessment (QCA) standards, Protect and in line with local requirements.
• Handle confidential materials as per QCA policy and standards and follow needed processes
• Conduct a self IELTS audit annually and ensure compliance with all standards and procedures.
• Use standardized processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g., child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers
  
  

Customers/Stakeholders Service Management

• Ensure efficient customer journey and positive customer experience to stakeholders as per British Council service management standards. This includes not limited:
• registration and exams delivery cycle
• enquiry-handling
• information provision and communication
• Ensure providing accurate and updated information to enquiries received from stakeholders, or referring them to the correct source
• Take end-to-end accountability for researching and obtaining satisfactory and timely resolution of complex/escalated stakeholders’ (internal or external) operational complaints and issues, coordinating input from other colleagues/departments/managers as required
• Provide direction, information, and advisement to stakeholders regarding testing policies, procedures, and outcomes
  
  

Train, monitor and evaluate venue staff performance

• Ensure having sufficient and well-trained venue staff (examiners, supervisors, invigilators) to run the IELTS exams by offering annual trainings and refreshment sessions.
• Regularly update exams venue staff of new procedures and ensure all follow the client service standards and essential personnel.
• Supervise venue staff which includes performance management and attendance at the exam venue, resolving related problems and issues, supporting their training and payments processing
  
  

About You (essential Requirements For The Role)

• University Degree or equivalent professional experience
• Language requirements: B2 level of written and spoken English and Arabic
• Two years’ experience in: - working in exams administration or exams knowledge - organization and operation.
• Excellent IT skills
• Experience in managing small team.
  
  

Desirable Requirements For The Role

• Operation or administration
• Knowledge of UK qualifications and IELTS operation - Experience in risk and compliance environment. - Knowledge of Quality Compliance Assurance (QCA) and Exams Quality Standards (EQS)
  
  

Further Information

• Role: Examination Service Officer Erbil(44429)
• Number of positions: 1
• Pay Band: 4 H
• Location: Erbil, Iraq
• Contract type: Fixed term contract 1 year
• Closing date: 11th Nov 2024 (23:59 Gulf Standard Time)
• Gross monthly salary : 1400 USD
• Other: This role is open to candidates who have the legal right to work and are located/based in Iraq.
• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment
  
  

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.