Executive Assistant

Company Overview:

Fasha Lagos is a premier beauty and wellness hub located in the heart of Lekki, Lagos. We provide a wide range of salon and spa services, including braiding, wig and weave styling, barbing, lashes, manicures, and pedicures, with a focus on exceptional customer experiences.

Position Overview:

The Executive Assistant will provide high-level administrative support to the Founder of Fasha Lagos, ensuring smooth operations, effective communication, and strategic coordination across departments. This role requires a proactive individual with strong organizational, time management, and multitasking skills, preferably with a background in the beauty or hospitality industry.

Key Responsibilities:

 Administrative Support: Manage the Founder’s calendar, schedule appointments, and coordinate meetings. Prepare meeting agendas, take minutes, and follow up on action items.

 Communication: Handle email, telephone correspondence, and company direct messages (DMs) on social media platforms on behalf of the Founder. Act as a liaison between the Founder and other staff, clients, and external partners.

 Social Media Engagement: Monitor and respond to inquiries, bookings, and feedback received through the company’s social media DMs in a timely and professional manner.

 Project Coordination: Assist in planning, coordinating, and executing special projects and events. Monitor project timelines and ensure deliverables are met.

 Reporting: Prepare reports, presentations, and briefs for the Founder, summarizing business updates, client feedback, and operational performance.

 Travel Arrangements: Organize travel, accommodations, and itineraries for business trips.

 Office Management: Oversee office supplies, equipment, and vendor relations to ensure the smooth running of day-to-day operations.

 Client and Stakeholder Management: Handle VIP client bookings, inquiries, and complaints with professionalism, ensuring high satisfaction levels.

 Team Coordination: Support the leadership team with operational tasks, including staff scheduling, payroll administration, and resource allocation.

 Confidentiality: Handle sensitive information with discretion and maintain confidentiality at all times.

Qualifications and Experience:

 Bachelor’s degree or equivalent work experience in Business Administration, Management, or related field.

 3+ years of experience as an Executive Assistant, Personal Assistant, or in a similar administrative role.

 Previous experience in the beauty, hospitality, or spa industry is an advantage.

 Strong organizational and time management skills, with the ability to multitask and prioritize effectively.

 Excellent written and verbal communication skills.

 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office management software.

 Strong problem-solving skills and attention to detail.

 Experience managing social media DMs and customer engagement on platforms like Instagram, Facebook, etc.

 Ability to work independently and take initiative.

 Professional demeanor and appearance.

Benefits:

 Competitive salary and performance bonuses.

 Opportunity for professional growth in a dynamic and expanding company.

 Employee discounts on salon and spa services.