Experience Center Agent

Responsibilities:

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/service information related to delivery lifecycle, rates, and payment.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
• Promote and cross-sell the company's products.
• Ensuring proper documentation and safety of all parcels sent and received.
• Ensure strict compliance with the scanning process and procedures.

Requirements:

• Minimum of HND
• At least 1 year of experience