Facility Manager

Responsibilities:

Guest Services:

• Respond promptly to guest inquiries and requests, ensuring timely and satisfactory resolution.
• Manage the booking process, from initial inquiries to final confirmations.
• Set up guest accounts and provide necessary information and access.
• Coordinate guest check-in and check-out procedures.
  

Property Maintenance:

• Conduct regular inspections of the property to identify and address any maintenance issues.
• Oversee the maintenance and repair of common areas, amenities, and individual apartments.
• Coordinate with vendors and contractors for repairs and renovations.
• Ensure adherence to safety standards and regulations.

Staff Management:

• Recruit, train, and supervise facility staff, including housekeeping, maintenance, and security personnel.
• Manage staff schedules and performance, providing guidance and support as needed.

Vendor Management:

• Negotiate contracts and manage relationships with vendors for services such as cleaning, landscaping, and pest control.
• Monitor vendor performance and ensure compliance with service agreements.
• Respond to inquiries promptly and provide excellent customer service to drive bookings.
  
• Track and analyze key performance indicators (KPIs) to measure marketing effectiveness and identify areas for improvement.

Financial Management:

• Prepare and manage the facility's budget, tracking expenses and revenue.
• Monitor and control costs, identifying opportunities for cost savings.

Guest Relations:

• Foster positive relationships with guests, addressing any concerns or complaints promptly and professionally.
• Implement strategies to enhance the guest experience and encourage positive reviews.

Requirements:

• Higher education qualifications in hospitality management, business administration, or a related field.
• 1-2 years of experience in facility management or a similar role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in property management software.
• A passion for providing exceptional customer service.
• Experience in marketing and sales within the hospitality industry.
• Knowledge of online booking platforms and digital marketing tools.
• Strong ability to build relationships and drive customer satisfaction.
• High level of integrity and professionalism.
• Excellent grooming and appearance.
• Proficient in social media management and content creation.

Location: Lekki, Lagos, Nigeria