Customer Service Representative

Responsibilities:

• Respond promptly to customer inquiries and complaints, and address customers' complaints concerns, and feedback with empathy and professionalism.
• Provide accurate information about products, pricing, availability, and promotions.
• Assist customers in placing orders, processing payments, and tracking shipments.
• Investigate order discrepancies, shipping delays, and product issues to provide timely resolutions.
• Collaborate with other departments, such as logistics and quality control, to resolve customer issues effectively.
• Stay updated on product features, materials, sizing, and care instructions to assist customers accurately.
• Offer personalized recommendations based on customer preferences and style preferences.
• Process orders, exchanges, returns, and refunds accurately and efficiently.
• Ensure order accuracy, including verifying item availability, sizes, and colours before processing.
• Coordinate with warehouse and fulfillment teams to expedite orders and minimize shipping errors.
• Follow up with customers after purchases to ensure satisfaction and gather feedback.
• Identify opportunities to upsell or cross-sell products based on customer needs and preferences.
• Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software or databases.
• Generate reports on customer service metrics, such as response time, resolution rate, and customer satisfaction scores.
• Assist with administrative tasks, such as updating customer profiles, processing paperwork, and filing documents.
• Act as a brand ambassador by promoting new collections, promotions, and brand initiatives to customers.

Requirements:

• Bachelor's degree in any related field.
• Minimum 2 years experience in retail fashion sales
• Excellent communications skills
• Strong sense of style with a passion for fashion and luxury products.
• Ability to multitask in a fast-paced retail environment, prioritize tasks, and adapt to changing priorities and customer demands.
• Strong attention to detail and organizational skills.
• Ability to follow instructions and work as part of a team.
• Basic Knowledge in the use Microsoft Excel and Social Media
• Flexible to work a shift schedule including weekends