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Job Summary
The Food & Beverage / Floor Manager is responsible for overseeing the daily operations of the restaurant and floor, ensuring exceptional guest experiences, managing staff, and maintaining operational efficiency. This role focuses on upholding quality standards, driving sales, and fostering a positive team environment.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Rotating Schedule
Job Description/Requirements
Responsibilities:
- Monitor floor activities, ensuring cleanliness, organization, and compliance with health and safety regulations.
- Oversee table assignments, reservations, and seating arrangements for an optimal guest flow.
- Lead, train, and motivate staff to maintain high levels of performance and professionalism.
- Schedule and manage shifts, ensuring appropriate staffing levels during peak and off-peak hours.
- Conduct regular team meetings to communicate goals, updates, and feedback.
- Interact with guests to ensure satisfaction and promptly resolve complaints or concerns.
- Maintain a visible presence on the floor during service hours to engage with guests and support staff.
- Ensure the consistent delivery of high-quality service and a memorable dining experience.
- Address operational challenges and provide effective solutions promptly.
- Supervise and coordinate all F&B operations to ensure smooth service delivery.
- Mediate disputes among team members or with customers to maintain a professional environment.
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