Immediate Start
New
4 days ago
Job Summary
Ella’s Place is seeking a friendly, dedicated, and customer-focused individual to join our team as a Customer Service Representative for the evening shift. This role is essential in providing exceptional service to our customers during our busy evening hours, ensuring their needs are met with professionalism and care.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Evening/Night Shift
Job Description/Requirements
Responsibilities:
- Greet and assist customers in person, over the phone, or via email with inquiries, orders, or concerns.
- Process transactions, handle payments, and maintain accurate records using our point-of-sale or customer management system.
- Resolve customer complaints or issues promptly, escalating complex matters to a supervisor when necessary.
- Provide information about Ella’s Place products, services, and policies to enhance the customer experience.
- Maintain a clean, organized, and welcoming front-of-house environment during evening hours.
- Collaborate with team members to ensure smooth operations and a positive atmosphere for customers and staff.
- Perform closing duties as needed, such as balancing registers or preparing reports at the end of the shift.
Requirements:
- Strong communication and interpersonal skills with a customer-first attitude.
- Ability to work evenings (2:00 PM - 8:00 PM) from Monday to Saturday reliably.
- Must reside within a short commuting distance of Ella’s Place to ensure punctuality and ease of travel.
- Previous experience in customer service, retail, or a related field is preferred.
- Tech-savvy and Comfortable using basic computer systems, phones, and office equipment.
- Ability to remain calm and professional in fast-paced or challenging situations.
- Team-oriented with a positive and proactive approach to work.
- A female is most preferred for this position
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