Immediate Start
1 month ago
Job Summary
We seek to hire a Female candidate to fill this position. As a Customer Service Representative (CSR), you will serve as the primary point of contact between our organization and its customers. Your main responsibility is to ensure a positive and satisfying customer experience by addressing inquiries, resolving issues, and providing assistance.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Handle inbound customer inquiries through various channels (phone, email, chat).
- Provide accurate and timely information to customers regarding products, services, and policies.
- Address customer concerns, resolve problems, and ensure a high level of customer satisfaction.
- Assist customers with order placement, tracking, cancellations, and modifications.
- Collaborate with other departments to ensure efficient order fulfillment and delivery.
- Investigate and resolve customer complaints, escalating issues when necessary.
- Document customer interactions, issues, and resolutions in the customer service database.
- Stay informed about the organization's products or services to provide comprehensive and accurate information to customers.
- Continuously update knowledge base and training materials.
- Communicate proactively with customers regarding order status, delays, and other relevant updates.
- Follow up with customers to ensure the successful resolution of issues and gather feedback on their experience.
- Collaborate with other departments such as sales, shipping, and technical support to address customer needs effectively.
- Provide feedback to internal teams based on customer insights and trends.
- Educate customers on product features, usage, and best practices.
- Guide troubleshooting common issues and technical difficulties.
- Identify opportunities for process improvements and efficiencies within the customer service function.
- Contribute to the development and implementation of customer service policies and procedures.
Requirements:
- Diploma or equivalent; some college education or relevant certifications may be preferred.
- Proven experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Patience and empathy in dealing with customer concerns.
- Familiarity with customer service software and CRM systems.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Willingness to adapt to changing customer service procedures and policies.
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