Flight Reservation and Ticketing Graduate Trainee

Responsibilities:

Program Objectives

• Master Ticketing Systems: Gain hands-on experience with industry-standard ticketing software and systems. Learn how to process and manage reservations, issue tickets, and handle modifications or cancellations.
• Enhance Customer Service Skills: Develop effective communication techniques to assist customers in a courteous and professional manner. Understand how to address customer inquiries, resolve issues, and provide personalized service.
• Understand Industry Practices: Learn about current industry trends, regulations, and best practices related to ticketing and reservations. Stay informed about changes in policies and procedures.
• Develop Problem-Solving Abilities: Build skills in identifying and resolving ticketing issues efficiently. Learn how to handle complex scenarios and provide solutions that meet customer needs.
• Achieve Efficiency and Accuracy: Focus on achieving high levels of accuracy in ticketing while maintaining efficiency in processing reservations. Understand the importance of attention to detail in minimizing errors.

Program Structure

Introduction to Ticketing Systems (Weeks 1-2)

• Overview of ticketing software and platforms.
• Basic functionalities and navigation.
• Hands-on practice with system features.

Customer Service Excellence (Weeks 3-4)

• Effective communication and active listening techniques.
• Handling customer inquiries and complaints.
• Building rapport and delivering exceptional service.

Industry Knowledge and Compliance (Weeks 5-6)

• Overview of industry standards and regulations.
• Understanding fare rules, ticketing policies, and travel restrictions.
• Staying updated on industry changes and advancements.

Problem-Solving and Decision-Making (Weeks 7-8)

• Identifying common ticketing issues and solutions.
• Managing complex scenarios and escalations.
• Implementing best practices for problem resolution.

Efficiency and Accuracy Training (Weeks 9-10)

• Techniques for reducing errors and improving accuracy.
• Time management and productivity tips.
• Quality assurance and self-review practices.

Practical Application and Assessment (Weeks 11-12)

• Simulation exercises and real-world scenarios.
• Performance assessments and feedback sessions.
• Final evaluation and certification.

Program Benefits

• Hands-On Experience: Gain practical experience with cutting-edge ticketing systems.
• Expert Guidance: Receive mentorship and support from experienced professionals.
• Career Growth: Build a strong foundation for a successful career in reservations and ticketing.

Requirements:

• Recent graduates with a degree in Business, Hospitality, or a related field.
• Strong interpersonal and communication skills.
• Attention to detail and a commitment to customer service.
• Willingness to learn and adapt in a dynamic environment.

Application Process

• Submit your resume and a cover letter detailing your interest in the program.
• Complete an online application form, including responses to assessment questions.
• Participate in a virtual interview with our recruitment team.