Floor Manager

Responsibilities:

Guest Experience & Service Quality:

• Ensure every guest enjoys a seamless and memorable dining experience by
• delivering prompt, friendly, and professional service.
• Handle guest inquiries, complaints, and special requests, ensuring quick
• resolution and customer satisfaction.

Team Management:

• Lead, train, and motivate front-line staff, including servers, bartenders, and hosts, to maintain exceptional service standards.
• Develop staff schedules to ensure efficient coverage during peak hours, special events, and entertainment nights.
• Conduct regular team briefings and performance reviews to ensure consistent quality and staff engagement.

Entertainment Coordination:

• Plan, execute, and manage entertainment activities (e.g., live music, themed nights, cultural showcases) that enhance the guest experience.
• Collaborate with external performers and vendors while ensuring all entertainment aligns with the restaurant’s brand and budget.

Operational Oversight:

• Oversee seating arrangements, reservations, and floor operations to ensure a smooth and efficient workflow.
• Monitor service performance and implement strategies to boost customer satisfaction and drive sales.
• Ensure compliance with health, safety, and food regulations while maintaining cleanliness and hygiene standards.

Sales & Revenue Growth:

• Identify and implement upselling opportunities through promotions, special events, and entertainment offerings.
• Collaborate with management to develop strategies for increasing customer retention and repeat business.

Requirements:

• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Event planning and entertainment coordination experience.
• Customer service excellence and conflict resolution.
• Ability to manage multiple tasks and work under pressure.
• Proficiency in POS systems and basic reporting.
• Knowledge of health and safety regulations in the hospitality industry.

Benefits:

• Competitive salary
• Health Stipend
• Accommodation Provided

Location: Ikorodu