Floor Manager

Responsibilities:

• Ensure that guests receive prompt, efficient, and friendly service at all times.
• Handle customer complaints, concerns, and requests in a professional and timely manner.
• Maintain a high level of customer satisfaction by monitoring service delivery and ensuring quality experiences for all guests.
• Supervise and motivate front-of-house staff, including servers, bartenders, and hosts.
• Provide on-the-job training and guidance to staff on service standards, product knowledge, and up-selling techniques.
• Schedule staff shifts in accordance with business needs and ensure proper coverage during peak hours.
• Conduct regular performance reviews and assist in the development of team members.
• Oversee the smooth operation of the floor, including table turnover, order accuracy, and inventory control.
• Coordinate with the kitchen and bar to ensure efficient service and prompt delivery of food and drinks.
• Ensure cleanliness and organization of the floor area, including dining areas, restrooms, and other public spaces.
• Ensure compliance with health, safety, and sanitation regulations at all times.
• Assist in the planning and execution of private events, special promotions, and live entertainment.
• Coordinate with clients and vendors to ensure event needs are met and executed according to the venue’s standards.
• Oversee the setup and breakdown of event spaces and ensure guests’ needs are met throughout the event.
• Oversee cash handling and payment processing to ensure accuracy and security.
• Monitor stock levels of alcohol, supplies, and other inventory and communicate with management for reordering needs.
• Perform end-of-day reconciliation and ensure that all financial transactions are accurate and documented.
• Collaborate with other managers, including the bar and kitchen managers, to ensure a smooth flow of operations.
• Participate in management meetings and contribute to the development of strategies for improving service quality, increasing revenue, and maintaining customer loyalty.
• Ensure compliance with local laws regarding alcohol service, health regulations, and safety protocols.
• Monitor staff adherence to responsible alcohol service guidelines and ensure that all guests are treated fairly and respectfully.

Requirements:

• Proven experience in hospitality or bar management, with a focus on customer service and team leadership.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
• Excellent organizational skills, with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Ability to remain calm under pressure and handle high-stress situations professionally.
• Strong knowledge of bar and lounge operations, including food and beverage offerings, POS systems, and inventory management.
• Flexible availability, including evenings, weekends, and holidays.
• A proactive attitude and a passion for creating an outstanding guest experience.