Fraud Prevention Officer

Responsibilities:

• Monitor activities of staff, delivery agents, and third-party logistics partners to detect and prevent fraudulent behavior.
• Investigate suspected cases of fraud, theft, or mismanagement within the company’s operations.
• Conduct background checks on new employees and delivery agents to ensure their credibility.
• Implement strategies to detect and prevent unauthorized activities, such as mismanagement of funds, missing stock, and inventory manipulation.
• Inventory Management: Regularly audit stock levels, track inventory movements, and verify records against physical counts.
• Ensure delivery agents provide timestamped photos and maintain accurate stock trackers.
• Payment and Financial Transactions: Ensure secure handling of payments, conduct regular reconciliations, and flag any discrepancies in financial records.
• Verify that delivery agents promptly deposit payments into the company account.
• Customer Service and Sales: Monitor refunds, discounts, and customer interactions for irregularities.
• Ensure all customer data is handled securely and not misused.
• Logistics and Delivery Operations: Verify the accuracy of delivery records, prevent stock diversions, and ensure delivery agents adhere to policies.
• Use GPS tracking and customer confirmation protocols.
• Vendor and Supplier Relations: Audit supplier transactions, verify invoices against deliveries and prevent collusion or kickbacks.
• Staff Performance and Payroll: Identify ghost employees, fraudulent expense claims, and falsified attendance records.
• Regularly audit payroll systems for accuracy.
• Advertising and Marketing: Validate campaign metrics and ad budgets to prevent inflated reports or misuse of funds.
• Audit external agency contracts for irregularities.
• Returns and Refunds: Monitor return processes for potential fraud, validate refund claims, and ensure returned stock is accounted for.
• Technology and Data Security: Implement multi-factor authentication, monitor access logs, and enforce cybersecurity best practices.
• Prevent unauthorized access to sensitive data.
• Performance Bonuses and Incentives: Verify bonus claims against performance metrics and ensure KPIs are accurately tracked.
• Regularly audit inventory records, financial transactions, and delivery logs to ensure accuracy and integrity.
• Verify adherence to company policies and procedures across all departments.
• Ensure delivery agents and staff comply with Service Level Agreements (SLAs) and fraud prevention guidelines.
• Educate staff and delivery agents on fraud prevention best practices and the consequences of non-compliance.
• Collaborate with management to update and improve fraud prevention policies as needed.
• Create and maintain detailed reports on fraud cases, preventive measures, and resolution outcomes.
• Analyze patterns or trends in fraudulent activities and recommend actionable solutions to prevent recurrence.
• Provide weekly updates to management on fraud prevention across all aspects of the business.

Requirements:

• Integrity: Absolute honesty and transparency in all activities.
• Accountability: Take ownership of fraud prevention initiatives and outcomes.
• Attention to Detail: Ability to spot irregularities in records, processes, and behavior.
• Assertiveness: Confidence to call out unethical behavior and enforce consequences.
• Proactive Mindset: Stay ahead by identifying potential vulnerabilities before they are exploited.
• Minimum of a Bachelor’s Degree in Accounting, Criminology, Finance, or related fields.
• At least 2 years of experience in fraud investigation, audit, or a related role.
• Prior experience in e-commerce or logistics industries is a plus.
• Strong analytical and investigative skills.
• Proficiency in Microsoft Office, inventory systems, and CRM tools.
• Exceptional communication and interpersonal skills.
• Knowledge of fraud prevention strategies and legal regulations.

What We Offer:

• Competitive Salary: Based on experience and performance.
• Career Growth: Opportunity to grow within a fast-paced, dynamic organization.
• Impactful Role: Be a key player in safeguarding the integrity of a growing e-commerce company.