Front Desk & Customer Service Representative

Responsibilities:

• Greet and assist visitors and customers in a friendly and professional manner.
• Handle incoming calls, emails, and inquiries promptly and efficiently.
• Maintain a well-organized front desk and ensure a welcoming atmosphere.
• Schedule appointments, manage calendars, and assist with coordinating meetings for management and staff.
• Resolve customer concerns, complaints, and requests promptly to ensure satisfaction.
• Perform administrative tasks such as filing, data entry, and document management.
• Provide information about our products, services, and company policies to customers.
• Assist in maintaining office supplies and managing inventory as needed.
• Collaborate with team members to ensure smooth operations at the front desk.
• Manage customer feedback to continuously improve service quality.

Requirements:

• 2-3 years of experience in front desk or customer service roles.
• Proven experience resolving customer inquiries, complaints, and providing solutions.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time-management skills.
• Proficiency in office software (Microsoft Office Suite, etc.) and customer management systems.
• Ability to thrive under pressure and handle a high volume of inquiries.
• Professional, courteous, and customer-focused attitude.
• Willingness to relocate to any of our branches (Abuja, Lagos, or Port Harcourt) as required. Accommodation will be provided.
• Ensure your phone number is included in your resume.

We look forward to welcoming a dedicated individual who will grow with us!