Front Desk Executive
Castel Resources
Admin & Office
Hospitality & Hotel
NGN
75,000 - 150,000
Easy Apply
New
Yesterday
Job Summary
Candidates will be tasked with managing front desk operations, ensuring a warm welcome to guests, provide information on hotel services, facilities, and local attractions.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Greet guests, handle check-ins, and assign rooms.
- Process payments, handle guest requests, and resolve issues.
- Manage room availability, coordinate with housekeeping, and maintain accurate records.
- Ensure a safe and secure environment for guests and staff.
- Collaborate with other departments to ensure seamless service delivery.
- Handle guest's complaints and feedback.
- Maintain a high level of customer satisfaction.
- Stay up to date with hotel promotions, packages, and services.
Requirements:
- At least a diploma in Hospitality or a related field.
- 1-2 years of experience in a similar role.
- Excellent communication and customer service skills.
- Ability to work flexible hours, including night shifts, weekends, and holidays.
- Basic computer skills and knowledge of hotel software.
- Ability to work in a fast-paced environment.
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