Front Desk Officer

Responsibilities:

• Responsible for welcoming visitors
• Answer telephone calls and attend to customer enquiries and orders
• Monitor and update social media platforms, e-stores, and online ads
• Liaise with stock keeper regarding stock availability for customer orders
• Ensure customer orders are processed and delivered on time
• Use of Microsoft Office to generate reports
• Generate invoices for customers.
• Maintain a clean office
• Handles Petty cash
• Investigate, research, and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Ensure customers’ satisfaction and continued patronage through series of follow-up and customer engagement
• Perform any other duties as assigned by Management 

Requirements:

• Minimum HND in related field
• Minimum 1-2 years working experience
• Must have a Good Positive Attitude
• Good knowledge of customer service and office management
• Working knowledge of social media, eg Instagram, facebook
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize, and work under pressure
• Proficient in English (oral and written)
• Good  knowledge of MS Office (especially Excel and Word) and Internet
• Solid communication skills, both written and verbal
• Strong people and presentation skills
• Good organizational and multi-tasking abilities
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Must live in or within close proximity to Amuwo odofin